Returns & Exchanges

Cancellation Policy

As every Mèka piece is made to order specifically for you, production begins shortly after your order is confirmed.

Cancellation requests must be submitted within 12 hours of placing the order. Once this period has passed, the order enters production and cannot be cancelled.

To request a cancellation, please call us at +91 98701 36926 or email us at info@shopmeka.com. Orders cannot be cancelled directly through our website.

If the cancellation is approved, an equivalent-value credit note will be issued. We do not offer monetary refunds on made-to-order purchases. All requests are subject to verification and approval by Mèka.

If an exchange is approved but your preferred size is unavailable, a credit note for the applicable value will be emailed to you. It will remain valid for 90 days and can be redeemed on the Mèka website.

Exchange and credit-note requests may take 10-12 business days to process after the returned item has been received and inspected by our team.

Refund, Return, Exchange and Cancellation Policy

Making a purchase from Mèka indicates that you have read, understood and agreed to the following terms and conditions.

Our Made-to-Order Model

Mèka is a homegrown, made-to-order label. We do not mass-produce our garments or maintain bulk inventory. Every piece is individually created for the customer after the order is confirmed.

Once an order is confirmed, our team begins allocating the fabric, trims, craftsmanship and production time required to create the garment. We believe in quality, fit over quantity. Therefore, confirmed orders cannot be cancelled, returned, refunded or exchanged.

Placing an order through our website and completing the payment or confirming the order directly with our team constitutes customer confirmation.

Customers are requested to carefully review the design, colour, size, measurements, customisations and delivery details before confirming their order.

Cancellation of Customisation Policy

Once an order has been confirmed by the customer, it cannot be cancelled, modified or converted into a credit note.

If Mèka is unable to fulfil an order, the customer will be offered a credit note for the applicable amount.

Returns and Refunds

As every garment is made specifically against a confirmed order, we do not accept returns or provide refunds for:

  • A change of mind after confirming the order.

  • Incorrect size selection or measurements provided by the customer.

  • Personal preferences regarding the fabric, colour, fit or overall appearance.

  • Minor colour variations caused by lighting, photography or screen settings.

  • Slight variations in handwork, embroidery, prints or other handcrafted details.

  • Delays caused by circumstances outside Mèka’s reasonable control.

  • Sale, discounted, coupon or gift-voucher purchases.

Nothing in this policy limits the customer’s applicable statutory rights in cases involving an incorrect, damaged, defective or materially misdescribed product.

Size and Fit

As all Mèka garments are made to order, size exchanges are not available.
However we do help with alterations.
The first alterations are on the house. And furthermore are chargeable.

Customers must refer to our size chart or provide accurate measurements before confirming an order. Mèka will not be responsible for fitting issues caused by an incorrect size selection or inaccurate or incomplete measurements provided by the customer.

If the garment received materially differs from the size or measurements confirmed with our team due to a production error, please contact us within 24 hours of delivery. Our team will review the concern and advise you regarding the appropriate correction or alteration.

Any alteration assistance is subject to assessment and approval by Mèka.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

WhatsApp us at +91 98701 36926 or email us at info@shopmeka.com.

Please share:

  • Your full name and order number.

  • Clear photographs of the product and the issue.

  • A continuous, unedited video showing the package being opened, with the shipping label, packaging and reported issue clearly visible.

The product must remain unused, unworn, unwashed and unaltered, with all original labels, tags and packaging intact.

After verifying the claim, Mèka may offer a correction, repair, replacement, credit note or refund, as applicable. The appropriate resolution will depend on the nature of the issue and product availability.

Approved Returns

Products must not be returned without prior written approval from Mèka. Unauthorised parcels may not be accepted.

If a return is approved, our customer-care team will provide the correct return address and instructions. Please use a reliable, traceable courier service and retain the shipping receipt until the case is resolved.

Approved claims may take 8–10 business days to process after the product has been received and inspected by our team.

Important Information

Slight variations in colour, handwork, embroidery, print placement and finish are natural characteristics of made-to-order and handcrafted garments. Such variations do not qualify as defects.

All requests will be evaluated in accordance with this policy. Mèka reserves the right to reject a request if the product does not meet the stated eligibility conditions.